Refund policy

 

Return and Refund Policy

We sincerely hope your treats arrive in perfect condition. During warmer months, we monitor the weather for your ZIP code and pack orders with cooling gel packs and insulation. In cases of exceptionally hot temperatures, we may delay shipments. Return and Refund Policy

We strive to deliver exceptional products, and are genuinely disappointed when an order doesn't meet your expectations. If your order arrives in less-than-ideal condition, please contact us right away at artisan@apresletoile.com.  

Returns

Due to the nature of our artisan crafted food items, we cannot accept returns on perishable goods. However, if you’re unsatisfied with your order, please contact us so we can find a solution.

  • Refunds

    Refunds may be issued on a case-by-case basis and can be processed as a refund to your credit card or bank account within 7–10 days. This refund will not include shipping and/or handling fees. 

REPLACEMENTS AND EXCHANGES

We don't offer exchanges for perishable food items. 

Shipments Returned Due to Incorrect Addresses

Please ensure that your shipping address is entered correctly, including any suite or apartment numbers. If a shipment is returned due to an incorrect or incomplete address provided by the guest, the following applies:

  • Re-shipment Fee: A $15 fee will be charged for re-shipping the order to the corrected address.
  • No Responsibility for Lost Packages: We are not responsible for packages lost due to incorrect or incomplete addresses.

We strongly encourage guests to double-check their shipping details. For assistance, please contact our guest care team. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for damage that happens during the shipping process. 

Late or Missing Refunds 

Refunds are processed promptly. . Bank or credit card refunds may take 7–10 days, with additional time possible depending on your financial institution.


You can always contact us for any return question at artisan@apresletoile.com.